Satin Rose Earrings Studs

• Cancellation: Orders may be canceled within 24 hours of purchase or before being marked as shipped for a full refund. Refunds/cancellations are only applicable if the item is "in progress"; shipped items are not eligible for cancellation.

• Package Handling: Open delivered packages carefully. We are not liable for damages caused during opening (e.g., using sharp objects). Please open carefully from the sides to avoid any harm to the contents.

• Returns & Exchanges: If dissatisfied with your item, contact us to determine eligibility for return or exchange. Buyers are responsible for return shipping charges. Returned items must be in their original condition with all packaging included.

• Refunds: Upon receiving the returned item in the specified condition, a refund will be issued to the buyer's original payment method.

• Damaged Items: Damaged items will incur a charge of 50% of the original price (excluding shipping). Please contact us immediately with applicable photos within 48-72 hours of receiving the item to be eligible for returns/exchanges.

Processing Time:

• Orders are processed in the order they are received.

• Please allow 5-7 business days for processing.

Shipping/Delivery Time:

• Shipping time varies based on location. Items will ship from Illinois and typically take 3-7 business days on average.

• Monitor order status through login or receive updates via email with tracking information.

• Carriers may include USPS and UPS.

• Verify your shipping address before placing an order.

• We are not liable for lost or stolen items.

• Returns, exchanges, or cancellations are the responsibility of the buyer.

Cleaning the Satin Ribbon:

• Spot Clean: Gently dab any stains or dirt on the ribbon with a damp cloth and mild soap. Avoid soaking the ribbon to maintain its shape and color.
• Air Dry: Let the ribbon air dry naturally, avoiding direct sunlight to prevent fading.
• Avoid Friction: Store the earrings separately to avoid the ribbon fraying or getting tangled with other jewelry.

Cleaning the Stainless Steel Posts:

• Mild Soap & Water: Use a soft cloth dampened with warm water and mild soap to clean the stainless steel posts. Dry immediately with a clean cloth to avoid water spots.
• Polish: For extra shine, you can use a jewelry polishing cloth designed for stainless steel.
• Storage: Keep the earrings in a dry, enclosed space to prevent dust or tarnishing of the ribbon and posts.

These steps will help preserve the quality and look of your satin ribbon earring studs!