The Knot Figurine

• Cancellation: Orders may be canceled within 24 hours of purchase or before being marked as shipped for a full refund. Refunds/cancellations are only applicable if the item is "in progress"; shipped items are not eligible for cancellation.

• Package Handling: Open delivered packages carefully. We are not liable for damages caused during opening (e.g., using sharp objects). Please open carefully from the sides to avoid any harm to the contents.

• Returns & Exchanges: If dissatisfied with your item, contact us to determine eligibility for return or exchange. Buyers are responsible for return shipping charges. Returned items must be in their original condition with all packaging included.

• Refunds: Upon receiving the returned item in the specified condition, a refund will be issued to the buyer's original payment method.

• Damaged Items: Damaged items will incur a charge of 50% of the original price (excluding shipping). Please contact us immediately with applicable photos within 48-72 hours of receiving the item to be eligible for returns/exchanges.

Processing Time:

• Orders are processed in the order they are received.

• Please allow 5-7 business days for processing.

Shipping/Delivery Time:

• Shipping time varies based on location. Items will ship from Illinois and typically take 3-7 business days on average.

• Monitor order status through login or receive updates via email with tracking information.

• Carriers may include USPS and UPS.

• Verify your shipping address before placing an order.

• We are not liable for lost or stolen items.

• Returns, exchanges, or cancellations are the responsibility of the buyer.

Cleaning a Figurine:

• Soft Brush: Gently dust the figurine using a soft, clean brush (like a makeup or paintbrush) to remove dust from small crevices.
• Damp Cloth: For a deeper clean, use a damp, lint-free cloth and gently wipe the surface. Avoid soaking or using harsh chemicals.
• Compressed Air: For hard-to-reach spots, use compressed air to blow away dust without touching the surface.
• Dry Immediately: Ensure the figurine is completely dry after cleaning to prevent moisture damage.

Cleaning a Candle:

• Soft Cloth or Brush: Gently wipe the candle with a soft, dry cloth or brush to remove dust.
• Rubbing Alcohol (Optional): For a polished look, lightly moisten a cloth with rubbing alcohol and gently wipe the candle’s surface.
• Storage Tip: Store your candle in a cool, dry place and away from direct sunlight to avoid discoloration or melting.

These methods will help keep your items in good condition!